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The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition (J-B Lencioni Series Book 43) 1st Edition, Kindle Edition

4.6 out of 5 stars 13,352 ratings

The New York Times best-selling team leadership handbook for modern executives, managers, and organizations

After her first two weeks observing the problems at DecisionTech, Kathryn Petersen, its new CEO, had more than a few moments when she wondered if she should have taken the job. But Kathryn knew there was little chance she would have turned it down. After all, retirement had made her antsy, and nothing excited her more than a challenge. What she could not have known when she accepted the job, however, was just how dysfunctional her team was, and how team members would challenge her in ways that no one ever had before.

For twenty years, The Five Dysfunctions of a Team has been engaging audiences with a page-turning, realistic fable that follows the travails of Kathryn Petersen, DecisionTech’s CEO, as she faces the ultimate leadership crisis. She must unite a team in such disarray that it threatens to derail the entire company.

Equal parts leadership fable and business handbook, this definitive source on teamwork by Patrick Lencioni reveals the five behavioral tendencies that go to the heart of why even the best teams struggle. He offers a powerful model and step-by-step guide for overcoming those dysfunctions and getting every one rowing in the same direction.

Today, the lessons in The Five Dysfunctions of a Team are more relevant than ever. This special anniversary edition celebrates one of the best-selling business books of all time with a new foreword from the author that reflects on its legacy and lessons.


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From the Publisher

Five Dysfunctions of a Team

James Amos

Jean Kovacs

Geoff A Moore

The Five Dysfunctions of a Team Model

The Five Dysfunctions of a Team Model

Like it or not, all teams are potentially dysfunctional. This is inevitable because they are made up of fallible, imperfect human beings. From the basketball coach to the executive suite, politics and confusion are more the rule than the exception. However, facing dysfunction and focusing on teamwork is particularly critical at the top of an organization because the executive team sets the tone for how all employees work with one another. Fortunately, there is hope. Counter to conventional wisdom, the causes of dysfunction are both identifiable and curable. The first step toward reducing politics and confusion within your team is to understand that there are five dysfunctions to contend with, and address each that applies, one by one.

DYSFUNCTION #1: ABSENCE OF TRUST

The fear of being vulnerable with team members prevents building of trust within the team.

DYSFUNCTION #2: FEAR OF CONFLICT

The desire to preserve artificial harmony stifles the occurrence of productive, ideological conflict.

DYSFUNCTION #3: LACK OF COMMITMENT

The lack of clarity or buy-in prevents team members from making decisions they will stick to.

DYSFUNCTION #4: AVOIDANCE OF ACCOUNTABILITY

The need to avoid interpersonal discomfort prevents team members from holding one another accountable for their behaviours and performance.

DYSFUNCTION #5: INATTENTION TO RESULTS

The pursuit of individual goals and personal status erodes the focus on collective success.

Patrick Lencioni Quote Five Dysfunctions

Product description

Review

In keeping with the parable style, Lencioni (The Five Temptations of a CEO) begins by telling the fable of woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams (absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results). Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group.

Building a cohesive team is not complicated, declares Lencioni, president of his own management consulting firm and author of The Five Temptations of a CEO. Departing from the dry, theoretical writing of many management books, he presents his case in the context of a fictional organization, and in doing so succeeds at communicating his ideas. The story is about a female CEO who is hired to bring together a dysfunctional executive staff to work as a team in a company that just two years earlier had looked promising. The scenarios that follow are recognizable and can be applied anywhere teamwork is involved, whether it is a multinational company, a small department within a larger organization, or a sports team. The five dysfunctions discussed are absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results. At the end of the story, the main points are summarized, and clearly written suggestions and exercises are offered to help, bring about change. Concise and easy to follow, this book is recommended for academic and public libraries with management collections and for anyone who is a member of a team that needs improvement. --Bellinda Wise, Nassau Community Call. Lib. Garden City, NY (Library Journal, April 15, 2002)

"...there is a lot of good sense in this book...certainly offers some useful pointers..." (Supply Management, 28 March 2002)

"...is worth exploring..." (Progress, Summer 2002)

"...an entertaining quick read filled with information easy to digest..." (The star online, 12 August 2003)

From the Inside Flap

After her first two weeks observing the problems at DecisionTech, Kathryn Petersen, its new CEO, had more than a few moments when she wondered if she should have taken the job. But Kathryn knew there was little chance she would have turned it down. After all, retirement had made her antsy, and nothing excited her more than a challenge. What she could not have known when she accepted the job, however, was just how dysfunctional her team was, and how team members would challenge her in ways that no one ever had before.

In The Five Dysfunctions of a Team, Patrick Lencioni offers a leadership fable that is as compelling and enthralling as it is realistic, relevant, and practical. Through his keen intellect and storytelling power, he turns to the fascinating, complex world of teams.

Kathryn Petersen, DecisionTech's CEO, faces the ultimate leadership crisis: uniting a team that is in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni's riveting tale serves as a timeless reminder that leadership requires as much courage as it does insight.

Throughout the story, Lencioni reveals the five dysfunctions that go to the very heart of why teams--even the best ones--often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team.

Just as with his other books, Lencioni has written a compelling fable with a deceptively simple yet powerful message for all those who strive to be exceptional team leaders.

Product details

  • ASIN ‏ : ‎ B006960LQW
  • Publisher ‏ : ‎ Jossey-Bass; 1st edition (17 Nov. 2011)
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 1.2 MB
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 242 pages
  • Page numbers source ISBN ‏ : ‎ 0787960756
  • Customer reviews:
    4.6 out of 5 stars 13,352 ratings

About the author

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Patrick Lencioni
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Patrick Lencioni is founder and president of The Table Group, a firm dedicated to helping leaders improve their organizations’ health since 1997. His principles have been embraced by leaders around the world and adopted by organizations of virtually every kind including multinational corporations, entrepreneurial ventures, professional sports teams, the military, nonprofits, schools, and churches.

Lencioni is the author of ten business books with over three million copies sold worldwide. His work has appeared in the Wall Street Journal, Harvard Business Review, Fortune, Bloomberg Businessweek, and USA Today.

Prior to founding The Table Group, Lencioni served on the executive team at Sybase, Inc. He started his career at Bain & Company and later worked at Oracle Corporation.

Lencioni lives in the San Francisco Bay Area with his wife and their four sons.

To learn more about Patrick and The Table Group, please visit www.tablegroup.com.

Customer reviews

4.6 out of 5 stars
13,352 global ratings

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Customers say

Customers find the book easy to read and well-written, with one noting it can be read as a novel. Moreover, the book provides great insights, with one customer highlighting its in-depth expose on building functional teams. Additionally, the narrative style receives positive feedback for its storytelling approach, and customers appreciate that the concepts are simple to understand and apply to their teams.

AI-generated from the text of customer reviews

123 customers mention ‘Readability’123 positive0 negative

Customers find the book easy and enjoyable to read, with one customer noting it can be read as a novel.

"Super book, very easy to read and very relevant for people leading teams in the modern workplace" Read more

"Reads like a novel, rather than an educational text and I found some of the examples a little pure and contrived but ‘oh yeah’, or ‘I see that..." Read more

"This seminal text on leadership is very readable, being presented as a short fable, simply written and broken down into easily digestible..." Read more

"This book is superb, i never read fiction in my life, i bought this book not realising it was...." Read more

108 customers mention ‘Insight’108 positive0 negative

Customers find the book provides great insights, with one customer noting it offers an in-depth expose on building functional teams and another mentioning how it helps apply concepts to real-life situations.

"Excellent parable. A great study of the dysfunctional organisations we all encounter. Appropriate for any organisation of team." Read more

"Super book, very easy to read and very relevant for people leading teams in the modern workplace" Read more

"...Unlike so many other books of advice, the recommendations in Five Dysfunctions really work, with improvements in my team's performance becoming..." Read more

"...that provides insight and learning that makes it an essential read for progressive managers who believe they really can change things. Is that you?" Read more

37 customers mention ‘Narrative style’37 positive0 negative

Customers appreciate the narrative style of the book, which is written in a story-telling format, with one customer noting how the theory is explained through a real story.

"Excellent parable. A great study of the dysfunctional organisations we all encounter. Appropriate for any organisation of team." Read more

"This seminal text on leadership is very readable, being presented as a short fable, simply written and broken down into easily digestible..." Read more

"...and read it, because Patrick showed me that this "serious Fiction" can be quite informative...." Read more

"4 stars for wrapping the lessons into a fictional story that was interesting to read...." Read more

36 customers mention ‘Ease of understanding’36 positive0 negative

Customers find the book easy to understand and apply to their teams.

"...Certainly an interesting connection and link between the five steps and how one encourages or influences the others...." Read more

"...Very simple to understand and follow, with practice steps to implement. Can’t wait to get started!" Read more

"The style is easy to follow ( I have the original on audible). Exercises in this version are great for planning a facilitated leadership day" Read more

"...in organisational development slots in nicely: what it gives is a clear roadmap...." Read more

Top reviews from United Kingdom

  • Reviewed in the United Kingdom on 12 February 2025
    Excellent parable. A great study of the dysfunctional organisations we all encounter. Appropriate for any organisation of team.
  • Reviewed in the United Kingdom on 6 March 2025
    Super book, very easy to read and very relevant for people leading teams in the modern workplace
  • Reviewed in the United Kingdom on 8 September 2019
    Reads like a novel, rather than an educational text and I found some of the examples a little pure and contrived but ‘oh yeah’, or ‘I see that behaviour...’ light bulb moments. Certainly an interesting connection and link between the five steps and how one encourages or influences the others. Definitely worth a read if you are a leader or part of a leadership team that is failing.
    One person found this helpful
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  • Reviewed in the United Kingdom on 23 June 2023
    This seminal text on leadership is very readable, being presented as a short fable, simply written and broken down into easily digestible chunks.

    Unlike so many other books of advice, the recommendations in Five Dysfunctions really work, with improvements in my team's performance becoming visible and consistent with a few weeks of our kick-off meeting.

    If you work in any kind of management, you should absolutely read this book and implement its recommendations - especially the ones regarding the way that YOU, personally, lead your team. It will be the best move you ever made.
  • Reviewed in the United Kingdom on 8 April 2012
    This book is superb, i never read fiction in my life, i bought this book not realising it was. if i knew it was a fable, i would have probably stayed away from it. but i am sure glad i bought this and read it, because Patrick showed me that this "serious Fiction" can be quite informative. and as a result i am big fan of his now, i will surely be buying more of his work

    This book shows you what you need as a team to be successful, he goes through the five dysfunctions and shows you that they are like a chain, not one of them should be missing. as i begin to read this book, i can now see why alot of teams fail, even though they have such gifted players. they are all sorts of dysfunctions in your average team. Pattrick shows you, that just missing something like trust can really screw up your objectives that your team sets. for example, he say that "if there is no trust, you as the leader may set certain targets. some people in the team may not agree, yet they don't speak up, and because they don't agree. they are not willing some commit" and obviously, if they don't commit. they may not give sufficient effort. Which in effect lessens the power of the blow you and your team deliver.the book is filled will lots of little things such as this. i do think you will benefit a ton by picking up this title

    Hope this review was helpful, please feel free to write me at moneymavericks92@gmail.com
    2 people found this helpful
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  • Reviewed in the United Kingdom on 9 March 2010
    This book was recommended to me by one of the delegates at a recent training. It sounded great and Stephen (the delegate in question) was so enthusiastic about how it helped him understand his team and work more effectively that I just had to pick up a copy and read it. I am glad I did. Patrick Lencioni adopts a "commentary" style and follows Katheryn, a 57 year old executive who is a surprise appointee as a new CEO with responsibility of turning the fortunes of DecisionTech, a technology company, around. It focuses on the stakeholders in the management team and how the dynamics work between each of the players. Flicking back through it it seems a bit cold and shallow but while reading it I was totally caught up in the story and wanted to know how each of the players would react to the unfolding events. You will recognise characters, the situations, the meetings and companies you have worked in. It will remind you of times that you have taken unhelpful positions and it is the style that does that to you. The learning outcome is a useful pyramid model that can assist any manager in bringing a team together. All in all, an engaging book that provides insight and learning that makes it an essential read for progressive managers who believe they really can change things. Is that you?
    8 people found this helpful
    Report
  • Reviewed in the United Kingdom on 16 March 2025
    4 stars for wrapping the lessons into a fictional story that was interesting to read. Without the story narrative, it probably would have been 3 (or even 2) stars.
  • Reviewed in the United Kingdom on 16 January 2024
    This is a fantastic book to re-set your ship if it’s off course, or to keep it going in the right direction. Very simple to understand and follow, with practice steps to implement. Can’t wait to get started!

Top reviews from other countries

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  • Simi
    5.0 out of 5 stars Sehr unterhaltsam!
    Reviewed in Germany on 31 October 2023
    Dieses Buch liest sich extrem leicht und das Konzept ist sehr eingängig. Danke!
    Report
  • Shawn D. Callahan
    5.0 out of 5 stars Finally, a business fable that doesn't make you want to vomit
    Reviewed in the United States on 25 September 2012
    I have an aversion to business fables. The ones I've read give me the irrates. They seem to trivialise business. Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life , Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions (Kotter, Our Iceberg is Melting) , Fish! and Squirrel Inc.: A Fable of Leadership through Storytelling all left me a little cold. So it was with some trepidation that I picked up The Five Dysfunctions of a Team: A Fable by Patrick Lencioni.

    Five Dysfunctions popped up on my radar a couple of years ago and ever since then a number of people suggested I should read it. It was published back in 2002 and there seems to be quite an industry that's grown around it with addional handbooks and resources available. For me, this wasn't a good sign.

    Then a client lent me a copy so I started on a plane trip home from Sydney and finsihed the book in three short sittings. It's a nicely crafted story: short chapters, cliff hangers, good dialogue and believable and messy business situations.

    Most of Five Dysfunctions is a business story. About a third of the book, at the end, describes the five dysfunctions model. The story is about Kathryn who joins DecionTech as their new CEO. The executive team is a bit of a mess and they don't welcome her with open arms. Kathryn starts a process of conversations and straight talking at a series offsites and team meetings and engages the Executive in understanding a simple model showing what needs to happen to turn their group into a team.

    Like all good models it's nice and simple and can be drawn on a whiteboard.

    Each part of the model is interlocked. It's pointless working on one part without addressing the others.

    One of the real advantages of learning about the model as a story is that you hear from the characters ask and answer questions. You are a fly on the wall of an executive team and you learn through their experiences. This experiential learning is then reinforced with the didactic chapter at the end of the book.

    Here's how Kathryn describes the five dysfunctions.

    Absence of Trust: "Great teams do not hold back with one another." "They are unafraid to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal."

    Fear of conflict:"If we don't trust each other, then we aren't going to engage in open, constructive, idealogical conflict. And we'll just continue to preserve a sense of artifical harmony."

    Lack of commitment: "I'm talking about commitment to a plan or a decision, and getting everyone to buy into it. That's why conflict is so important." "It's as simple as this. When people don't unload their opinions and feel like theyre been listen to, they wont really get on board."

    Avoidance of accountability: "Once we achieve clarity and buy-in, it is then that we have to hold each other accountable for what we have signed up to do, for high standards of performance and behaviour. And as simple as that sounds, most executives hate to do it, especially when it comes to a peer's behaviour, because they want to avoid interpersonal discomfort."

    The last dysfunction, Inattention to Results, is all about putting the team before individual egos. This issue is handled over a number of chapters at the end of the fable but I wont go into detail and spoil the surprise.

    What I really liked about this book was just how well written the story was so are immersed in the world of an executive team and see the tensions and compromises, their good itent and judgements, and how conflict arises and can play out. There're plenty of models of good and poor behaviour, and our hero, Kathryn, shows us one way progress can be made.

    What struck me most was just how much time is needed for an effective team to spend together planning, discussing, arguing. The perenial push back to spending this time, however, is that tired business phrase, "we just need to get back to the real work." Well, here's the breaking news for any executive who wants their company to excel: it's your first priority to build an effective executive team so it can draw on all its talents to achieve results.

    I loved this book and have been recommending it all over the place. Get a copy, read it, then pass it on to another executive who you think really needs to get their team back on track.
  • Amazonien
    5.0 out of 5 stars Bonne introduction mais ne peut-être séparé du livre d'application de la méthode, ne peut-être utilisé sans l'autre livre.
    Reviewed in France on 3 January 2016
    Fait prendre conscience des problématiques des équipes. Je n'ai pas aimé le style romancé, ce n'est pas exactement ce que j'attendais, on a du mal a entrer dans l'histoire, surtout qu'elle relate de la culture américaine, la transposition française nécessite de l'imagination. Une fois que l'on est dans l'histoire, ça va mieux mais il faudra se forcer. Ensuite on découvre les problématiques basées sur des exemples précis, la on s'y retrouve et on arrive à faire des parallèles intéressants dans la culture française car cas universels.

    Ensuite on découvre l'analyse mais on reste sur sa faim, d'où l'achat du second livre nécessaire si l'on veut une méthode pratique d'application. Les 2 livres sont essentiels et donnent des résultats, j'en suis très satisfait. Les 2 livres n'auraient pu faire qu'un.
  • Sandra RL
    5.0 out of 5 stars Bueno
    Reviewed in Mexico on 26 June 2020
    Me gustó el libro y se lee fácil porque a diferencia de muchos libros de este tipo, lo cuentan como una historia de caso real. Fue rápido de leer y lo que más me gusto, es que al final dan un resumen de toda la información que dieron en un formato sencillo de compartir si quieres compartir con tu equipo las conclusiones del libro y la información, que siento que es bastante oportuna para los equipos de hoy en día.
  • Abdelbaki Mohamed
    5.0 out of 5 stars Nice book
    Reviewed in the United Arab Emirates on 25 August 2024
    Nice book to navigate reasons behind team less productivity

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